Egor, why did you choose performance as your activity?
At work, there was a plenty of different experiments related to my projects and traffic was always in demand. One way or another, I started to deal with it. Performance is not bound to a city, and I realized that it could be a separate product. Back then, I independently dealt with traffic arbitrage and built arbitration teams in Omsk for several years.
Tell us about launching an agency as part of KB-12 — how did that happen and why in Omsk?
I met the CEO of KB-12 Alexandr Panov during one of our joint projects. After that, we began to cooperate in terms of consulting and subcontracting for the group's agencies, and at some point, he suggested that I founded a separate division of performance marketing. Then I showed little interest in this, because I was not bored with arbitration yet. So when I got completely tired of it, I came to Alexandr and said: "If the offer still holds, I'm in".
After that there was the moment when I was given carte blanche — I thought that it would be very tough to develop a performance direction in Moscow from scratch, since I had already recruited an arbitration team in Moscow and Omsk and I knew the difference. Moreover, it does not matter from what point in the world a traffic person physically works. Then the thought came to mind — to open an agency in Omsk. I lived there, spoke at conferences, worked — showed some kind of activity and knew the market well.
The agency has just celebrated its 1st anniversary, but your specialization has expanded greatly. What is The Clicks today?
Now The Clicks is a digital agency with three key areas: performance marketing + SMM + moderation / customer support. We work in 2 offices — our employees (about 20 people) work both in Omsk and in Moscow. We manage projects for our clients and provide services for other KB-12 companies.
One of our basic principles is consistency, we work according to the guides with clearly defined processes. This is the utmost aspect of scaling, because the more you expand the chaos, the bigger it gets.
What are the cons and pros of working in 2 cities — Omsk and Moscow?
Speaking about the company, it was exciting to build remote processes of close cooperation. Although for now we have only accounting and sales in Moscow, there was a period when the production specialists were separated in different time zones — it was a challenge.
However, as practice has shown, with the proper standardization of processes, by means of task tracking and a number of other "remote control" tools — everything works out well. Hence, when everyone suddenly faced the pandemic, nothing changed for us at all — we already had all the processes elaborated.
Gradually, everything got back on track: we have business trips for some key meetings, and, in fact, the problem of remote offices was wiped away, and the employees began to consider themselves as one big team.
Speaking about my personal history, then yes, I am kind of always one foot out the door. I work 2/1, 3/3 between cities. I' have become a preferred airline customer in half a year. But at the moment it does not bother me — you get used to it and perceive a plane as an hour taxi. Well, I already got to know most of the security guards at the airport by sight.
Tell us about The Clicks, do you have any traditions there?
Just like KB-12, we promote the communication on equal ground between employees at any position. I do not want to say the cliché like "we are family", but it is true, we are very close. I am always aware of what is happening to anyone, the guys spend free time together. We are all good friends.
For example, we have a tradition at the Omsk office — we have lunch on Fridays together. Sometimes I bring sweets to the office, and those on a diet throw virtual stones at me :)